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Logo of Zoom Phone, featuring the word "Zoom" in blue and "Phone" in gray with a sleek, modern font. This design perfectly embodies the innovative spirit of the Zoom Phone system, seamlessly integrating into modern PBX phone systems.

Zoom PHone: One unified app for phone, video, meetings and chat!

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A person holds a smartphone displaying an online storage screen with a download progress of 75%. Nearby, a keyboard and papers rest on the desk, suggesting seamless integration, much like modern cloud phones enhancing everyday communication.

Zoom phone Features

Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
 

video calls Mobile App

A single unified mobile application for video, phone, meetings, and chat for Apple iOS and Google Android devices

Video calls Desktop App

A simple to use and completely integrated unified desktop app for Apple MacOS and Microsoft Windows

Call Transfer

Manage personal call handling rules to redirect calls to internal users and external phone numbers

Call Forwarding

Manage personal call handling rules to redirect calls to internal users and external phone numbers

Voicemail

Voicemail transcription and notification allows you to easily manage voice messages from any device

Call Recording

On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations

Salesforce Integration

Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging

Call Blocking

End users can manage personal call blacks lists to automatically block unwanted calls

Call Delegation

Assign administrative assistants the privilege to make and receive calls on behalf of executives

Call Hold

Easily place and retrieve calls on-hold from Zoom apps and supported deskphones

Call Conferencing

3-way adhoc conference calling allows users to quickly add a third caller to an in-progress phone call

Elevate to Meeting

Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join

Listen (Monitor)

Allows a user to silently monitor a call, such as an assistant taking notes for an executive

Whisper

Allows a user to speak privately to the person they are silently monitoring

Barge

A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation

Takeover

A supervisor who is monitoring can enter the call and take over the conversation

Call Park

Place a call in park and retrieve it from another Zoom Phone endpoint

Presence

See when a contact is available before calling or transferring a call to them

Shared Line

A delegate can place a call on hold for a manager to to visually recognize and retrieve

Shared Line Groups

Provide member endpoints with access to the group’s direct phone number and voicemail

Desk Phone Support

Compatibility with a variety of desk phones from leading manufacturers

Slack Integration

Make calls directly from the Slack user interface

Calling Features

Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
 

Calling Plans

Mix and match unlimited and metered calling plans as needed

Bring Your Own Carrier

Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud

Phone Number Porting

Procure new and/or migrate phone numbers from your existing service provider

Device Management

Assign, provision, and manage standard deskphone devices from the Zoom Admin portal

Global Call Routing

Setup and manage business hours, after hours, and follow-the-sun call routing

Auto Attendants

Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail

Call Queues

Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules

Contact Center Integration

Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex

Music on Hold

Customize the listening experience for your callers patiently waiting on-hold

Call Logs

Track your inbound and outbound calls. View caller name, number, and call duration with timestamps

Quality Dashboards

Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues

Emergency Calling

Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules

Dial By Name

Call a contact by selecting their name instead of dialing a number

Single Sign-On

Use popular SSO solutions to provide secure, easy access to Zoom

Illustration of a woman sitting with a laptop, wearing a headset, connected via lines to diverse people over a world map, symbolizing global communication through Zoom Phone. A cloud phone facilitates seamless interaction as her cat sleeps below.

Why Choose a Virtual PBX Phone System?

How PBX Systems Work

With a legacy PBX phone system, calls are routed through the PBX, a telecom switch that resides on the customer’s premises. The business is responsible for maintaining the necessary hardware on-site. A legacy PBX connects to the public switched telephone network (PSTN) to initiate a phone call. Aside from basic call forwarding, users do not have the ability to use a legacy PBX system when located outside the office.

With a cloud PBX system using VoIP, the PSTN network is interconnected via an internet connection to route the call. That means full phone functionality from anywhere with an internet connection.

Advantages of Virtual PBX

  • No hardware to maintain
    With a cloud PBX phone system, there’s no need to maintain or rely on any hardware on premises. That means less hassle of maintaining equipment, and the ability to leverage modern hardware rather than staying with the same phone model for years.
  • Flexible and agile communications
    Businesses depend on a virtual PBX system to deliver flexible communication interactions with customers and colleagues regardless of the location – at the office, working remotely, or even on the go.
  • Reduced costs
    Cloud PBX phone systems provide the ability to use modern devices and because they are software-based, new features can be added frequently.

Low upfront costs

With a simple predictable budget, deploy Zoom Phone without committing to a large upfront investment.

Easy upgrades

With access to the latest phone devices, keep your equipment current with the ability to refresh at the end of your renewal term.

Easy to scale

Consolidate your software and hardware subscriptions on a single invoice from Zoom.

A black office desk phone featuring a corded handset, numeric keypad, control buttons, and a small display screen is seamlessly integrated with the Zoom Phone system for a modern communication experience.

Poly VVX 250

The VVX 250 business IP phone is a modern, four-line, basic IP desk phone with color display. It is ideal for office professionals, frontline staff, and retail clerks that need a reliable wired telephone in the home office, SoHo and cubicle environments.

A black office desk phone featuring a corded handset, numeric keypad, and digital display screen showcasing menu options, seamlessly integrating with PBX phone systems for enhanced connectivity.

Poly VVX 350

The VVX 350 business IP desk phone is a high-quality, six-line, color, mid-range IP phone designed for small- to medium-sized businesses. It’s ideal for knowledge workers whose work demand reliable connectivity and who place a moderate volume of calls.

A black desk phone with a corded handset, numeric keypad, and digital display showing contact options integrates seamlessly with the Zoom Phone system for enhanced connectivity.

Poly VVX 450

The VVX 450 business IP desk phone is a high-quality, twelve-line, color IP phone for businesses of all sizes. It is ideal for knowledge workers and managers who place a moderate to high amount of calls or small offices who desire multi-line key system configurations.

A conference phone with a touchscreen interface, featuring various icons and a digital clock display, seamlessly integrates with virtual PBX phone systems, making it ideal for business communication and Zoom Phone connectivity.

Poly Trio 8500

The Trio 8500 enables hassle-free collaboration for mid-size rooms requiring robust audio conferencing with a simple touch interface. With a 14ft microphone pickup range and one-touch calendar join, it is an ideal solution for almost any conference room.

Office desk phone with a digital display, buttons, and a corded handset, seamlessly integrated with modern cloud phones for enhanced connectivity.

Yealink T53W

A desk phone suited for the common workspace, with wi-fi and Bluetooth connectivity, the T53W provides simple and reliable solutions as an entry-level phone.

Desk phone with a digital display showing time and date. Numerous buttons are present for dialing, along with a corded handset. This model seamlessly integrates with cloud phones for enhanced connectivity.

Yealink T54W

A color screen IP Phone with wireless connectivity and noise cancellation, the T54W is ideal for professionals and managers as the standard level phone.

A modern office phone with a digital display screen, keypad, and corded handset is set against a plain background, seamlessly integrating with virtual PBX phone systems for enhanced communication.

Yealink T58A

With a color touch display which is fully adjustable, the T58A is a premium-level phone for executives and busy managers with heavy call load.

A modern conference phone with a touch screen interface, integrating seamlessly with PBX phone systems. It features speaker and call control buttons, designed for professional meeting environments.

Yealink CP960

Delivering a smarter audio conferencing solution, the Yealink CP960 is an enterprise-grade HD conference phone which suited for conference room up to 20 people, giving you an easy and clearly engaging business conference experience

A sleek black office intercom device features buttons and a display with a list of names and phone icons, seamlessly integrated with the Zoom Phone system.

Poly VVX EM50

The VVX EM50 Expansion Module extends the functionality of your Poly VVX 450 business IP phone with multifunctional line keys that can be set up as line registrations, call appearances, speed dials, direct stations and/or busy lamp field keys.

The OBiWiFi 5G USB adapter features a sleek black casing and is labeled "Model: OBIWIFI5G." It's an ideal addition for enhancing connectivity in virtual PBX phone systems.

Poly Wi-Fi Adapter

The VVX Wi-Fi adapter enables Poly VVX x50 series phones to connect to the IP network over a 2.4 GHz and 5 GHz Wi-Fi network. With the VVX Wi-Fi adapter, you have the freedom to place your VVX x50 phones anywhere within range of your Wi-Fi network.

Poly cordless phone with digital display showing date and time, seamlessly integrating with a virtual PBX phone system while resting on its base station.

Poly VVX D230 Handset w/Base Station

The VVX D230 cordless handset w/ base station kit provides a full array of business features you would typically find in a desk-phone, but in a wireless, portable IP phone with secure, reliable DECT technology. The VVX D230 base station can support up to 10 handsets and a total of 8 simultaneous calls.

A sleek black Poly cordless phone rests on its charging base, featuring a keypad, display screen, and navigation buttons. This device seamlessly integrates with PBX phone systems to enhance your communication experience.

Poly VVX D230 Handset

The VVX D230 Handset comes with a charging cradle and can be used to expand the number of handsets (up to 10) registered with the D230 base station.

A triangular conference phone with a touchscreen display on its surface seamlessly integrates with your virtual PBX phone system.

Poly Trio C60

The Trio C60 brings people together for professional conferencing. Designed to handle groups of eight or more people with a simple touch interface. The Trio C60 uses a three MEMS microphone array to pickup voices in 360° out to 20 ft.

Yealink desk phone expansion module with a color display showcasing contacts and extension numbers, seamlessly integrating with cloud phones. It features three navigation buttons for ease of use in a virtual PBX phone system environment.

Yealink EXP50

The Yealink EXP50 Color-screen Expansion Module for Yealink T5 Series IP phones, is designed to expand the functional capability of your SIP phone to a whole new level. It features a large 4.3-inch LCD display, which can automatically adjust to black & white or color modes accordingly, giving you a vivid visual experience.

Yealink cordless phone system with a base station and a wireless handset featuring a color display, keypad, and charging dock, seamlessly integrating with virtual PBX phone systems.

Yealink W60P

The W60P, being a high-performance cordless phone, is the ideal solution for small and medium-sized businesses. Paring with up to a total of 8 Yealink W56H DECT handsets, it allows you enjoy superb mobility and efficient flexibility immediately as well as significantly eliminates additional wiring troubles and charges.

A Yealink cordless phone rests on its charging base, effortlessly integrating with your virtual PBX phone system, while the screen brightly displays the time 10:39.

Yealink W56H

The W56H DECT Handset comes with its own charging cradle and be use to expand the W60P base station It is the ideal wireless handset for users needing extended battery life while working “on the go” throughout the office, retail store, and factory.

How it works

1

Browse the Zoom Phone device options and submit an order request form.

2

A Zoom specialist will get in contact with you to place your order.

3

All done! At the end of your term, you can decide to renew, refresh, or cancel your Hardware as a Service subscription.

Zoom Phone provides local telephony service across 40+ countries, allowing businesses to consolidate phone system requirements on a single, unified platform.

Domestic calling available in over 40 countries and territories

Mix and match plans to align with regional or global needs

Simplify, consolidate and centralize the management of global telephony on Zoom

Local PSTN Countries & Territories

A world map highlighting countries in varying shades of blue reflects different data or grouping, akin to the seamless connectivity offered by the Zoom Phone system.

Frequently asked questions, answered.

This plan is best for companies with locations across multiple countries, who may currently be managing multiple telephony carrier relationships. This plan provides domestic calling across 40+ different countries under a single rate plan as well as a direct dial number (DID) for each license.

A local direct dial number and unlimited domestic calling is included for each license. Any calls outside the calling area would be toll calls, or you can also add on unlimited International calling if your business requires a high volume of calls between countries. (Companies that do not require individual direct dial numbers may elect to go with the Zoom Phone Pro license.)

We offer other plans to consider:

  • Zoom Phone Pro – Advanced calling features without a direct dial number. Includes extension to extension and outbound calling. This plan is also used for Bring-Your-Own-Carrier.
  • Regional Plan: US/Canada – A full-featured plan with a direct dial number and domestic calling in the United States (including Puerto Rico) and Canada.
  • Regional Plan: United Kingdom/Ireland – A full-featured plan with a direct dial number and domestic calling in the United Kingdom and Ireland.
  • Regional Plan: Australia/New Zealand – A full-featured plan with a direct dial number and domestic calling in Australia and New Zealand.
A person sits at a desk with a laptop, attending a virtual meeting displayed on the screen. Additional screens showcase a chat and cloud phone interface, seamlessly integrating with the virtual PBX phone system for efficient communication.

What is Zoom Phone?

Zoom Phone is an enterprise cloud phone system that allows you to use your desk phone , computer or mobile phone for reliable call management. It was specifically developed to be simple to use, with the superior audio technology customers know and trust with our video Meetings.
With enterprise-grade features and extensive global calling in 40+ countries and territories, Zoom Phone is easy to purchase, deploy, and manage, and is included in the centralized admin portal of the full Zoom application.
Zoom Phone’s common interface across desktop and mobile devices empowers users with the ease and flexibility to connect from anywhere, while our single communications architecture enables a rapid pace of secure and reliable innovation.

A person sits at a desk with a laptop, attending a virtual meeting displayed on the screen. Additional screens showcase a chat and cloud phone interface, seamlessly integrating with the virtual PBX phone system for efficient communication.
A smartphone and laptop showcase a communication app with features like a contact list, dial pad, and ongoing call screen, seamlessly integrating with cloud phones to enhance connectivity.

One unified app for phone, video, meetings, and chat

Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps. Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge. Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service

Enterprise cloud phone system capabilities

Intelligent Call Routing & Auto Attendants

Never miss a call. With intelligent personal and system call routing, calls are connected quickly and efficiently.

Out-of-the-box Integrations

Never miss a call. With intelligent personal and system call routing, calls are connected quickly and efficiently.

Voicemail & Call Recording

Never miss a call. With intelligent personal and system call routing, calls are connected quickly and efficiently.

Secure HD Voice

Never miss a call. With intelligent personal and system call routing, calls are connected quickly and efficiently.

Interoperability with Standards-based Endpoints

Never miss a call. With intelligent personal and system call routing, calls are connected quickly and efficiently.

Zoom Phone Global Availability

A person with short hair and glasses talks on a desk phone, likely using a modern cloud phone system, while two others sit and smile in the bright office setting.

Global Coverage

An ever-expanding footprint of countries to provide local phone numbers. *Countries outside the current native PSTN offering can use the Bring your Own Carrier model to move to Zoom Phone.

Consolidate Carriers

For customers who wish to streamline global telephony carrier management, porting numbers to Zoom has never been easier.

Simplified Plans

The Zoom Phone Pro Global Select plan allows businesses to select from local numbers and domestic calling in 40+ different countries.

Bring Your Own Carrier

Option to use your current phone service provider to power the Zoom Phone cloud PBX service in virtually any country.

Learn More

Zoom Phone Global Availability

Zoom United

Get Meetings, Phone and Chat together on any device.
  • Move from a chat or a phone call to a meeting with a single click
  • Enjoy industry leading usability with top-rated video and audio quality
  • Apps are available for Windows, MacOS and Linux as well as for iOS and Android OS

Purchase Zoom Phone, Meetings and Chat together and save.

A person at a desk uses a laptop with a video call screen showing multiple participants, enhanced by a virtual PBX phone system. Additional interfaces and icons are displayed nearby, seamlessly integrating communication tools for an efficient workflow.
A person at a desk uses a laptop with a video call screen showing multiple participants, enhanced by a virtual PBX phone system. Additional interfaces and icons are displayed nearby, seamlessly integrating communication tools for an efficient workflow.

Zoom Phone Power Pack

Every call into your business is important.

With a sleek persistent awareness panel, employees handling high call volumes can easily and efficiently manage calls with their teams and provide superior customer experience. Seamlessly transfer calls based on the rich presence availability of team members with fewer clicks.

Real-time and historical call-queue analytics provide powerful insights to optimize customer and employee interactions.

Learn More  >

Zoom Phone Hardware as a Service

With Zoom Phone Hardware as a Service, you can purchase and deploy a complete phone solution with virtually no upfront costs.

  • Low upfront costs
  • Easy upgrades
  • Easy to scale

* Zoom Phone Hardware as a Service does not include the corresponding Zoom Phone license which must be purchased separately. Zoom Hardware as a Service is only available in the US and select EMEA regions. All prices shown for Zoom Phone services are exclusive of indirect taxes (e.g., U.S. state and local taxes, VAT, GST, and HST or any other consumption taxes), digital taxes and environmental taxes to the extent they apply.

A white cardboard box contains a calculator, a phone with a dial pad, and a blue icon with a phone symbol, hinting at cloud phones technology and seamless connectivity through virtual PBX phone systems.
Three smartphone screens showcase a team chat, a video conference of four people via Zoom Phone, and analytics graphs, perfectly integrating modern communication.

Seamlessly elevate a Zoom Phone call to a Zoom Meeting

Users can quickly transition a Zoom Phone call to a Zoom Meeting
with a single touch of a button.

  • Seamlessly move active calls from desk phone to mobile, to PC/softphone to Zoom Room
  • Elevate a Zoom Phone call to a full-featured Zoom Meeting
  • Eliminate the need to schedule a follow-up meeting

Dashboards to monitor the quality and health of Zoom Phone

Zoom Phone quality monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues.

  • Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network related quality issues
  • Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency
  • IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)

* Zoom Phone Hardware as a Service does not include the corresponding Zoom Phone license which must be purchased separately. Zoom Hardware as a Service is only available in the US and select EMEA regions. All prices shown for Zoom Phone services are exclusive of indirect taxes (e.g., U.S. state and local taxes, VAT, GST, and HST or any other consumption taxes), digital taxes and environmental taxes to the extent they apply.

Screenshot of Zoom dashboard displaying call quality metrics, including graphs and pie charts for Zoom Phone integration, and network performance details with user statistics at the bottom.
Logos of customer service software companies: Five9, Twilio, Genesys, NICE inContact, and Talkdesk, now seamlessly integrate with PBX phone systems for enhanced connectivity.

Connect Leading Business Applications with Zoom Phone Integration

Calls between the Zoom cloud and contact center partners are directly routed over private network peering connections for improved QoS

  • Direct Network Peering: Calls between the Zoom cloud and contact center partners are directly routed over private network peering connections for improved QoS
  • Automatic Call Routing: Efficiently route calls from Zoom Phone auto attendants, call queues, and Zoom Phone users to Five9, Genesys, NICE inContact, Talkdesk, and Twilio Flex campaigns and queues
Logo of Normandeau Technologies (NTI) with the tagline "More ways to communicate" elegantly displayed in red and white text on a green background, seamlessly integrated into the footer for a cohesive design.

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