What If Your Clients Could Text You?
A new category of real-time engagement for business.
Let's Face It
No one picks up their phone anymore. Robocalls are killing the effectiveness of the telephone.
The Icing on the Cake
Text is commonly used to quickly talk with friends, co-workers and loved-ones. With business texting, you can leverage the fact that quick responsive texts back and forth drive trust and create that connected feeling. If you told your friend, “hey, I know a guy there, let me shoot him a text.” – the immediate response is that you must be close friends.
“64% of respondents say they NEVER ANSWER calls from unknown numbers.”
TrueCaller
No Crystal Ball Required
5 years from now texting a business will be commonplace. What would happen if all of your customers were connected to your business via text? After all of those one-on-one conversations, wouldn’t they feel more like friends than just names in a database?
“Only 1/3 of people will listen to voicemail from business.”
eVoice
5 Simple Steps to Success
1. Promote a Better "Call-to-action"
In all of your advertising and marketing and use our website widget to drive additional leads. ~ “For Your Convenience – you can now call or text us at xxx-xxx-xxxx.”
3. Build a Great Experience
When a new text comes in, who is going to handle it and what options do they have? With Captivated, all conversations can be routed to the right team or right person immediately to give your client the best possible customer experience.
4. Gain Trust
Keep your messages short and sweet. Use Captivated for quick and responsive communication with your clients. No need to write a book. The goal is to create a trusted conduit for professional & efficient communication.
2. Share Your Digital Business Card
Before during or after the sale / In person or on the phone.
5. Be Responsive and Real
The beauty of Captivated is that it is not a robot. Templates help you save time and the variable data in them such as “salutation” will personalize the conversation keeping them authentic.
Keep Your Team
On Track
Email Notifications
To ensure no message slips through the cracks
Built-in Reminders & Notes
That only you and your team can see.
Custom Keyword Automation & Notifications
To stay on top of what matters most.
All of your messages in one place
Smart Message Routing
Assures you that messages are sent to the right people or departments.
Process Integration
Into your custom data and workflows that allows improved employee performance.
Manage All Teams & Employees
By creating new users, departments and conversation queues.
Remote Access
Available on any iOS, Android or Desktop device for remote access anywhere.
“Text messages have a 98% open rate, while email has only a 20% open rate.”
Mobile Marketing Watch
Text To Pay
Customers can send mobile payments quickly and conveniently.
“90% of all text messages are read in under 3 minutes.”
Connect Mogul
A better way to communicate with customers
Record and Store Conversations
So you can keep track of customer communication.
Digital Business Cards
Deliver digital business cards directly to your customer’s smartphone so they can quickly connect with you in the future.
Send Pictures, Videos and Files Through Messages
To deliver a multimedia response.
Auto Responses
Set expectations on hours of operation so they know when they should expect a text back.
Automotive
Drastically improve communication for your entire staff. Let’s face it, your customers rarely pick up the phone when you call.
Restaurants
Text enabling your main number improves customer service and builds loyal fans. Drive engagement & increase reservations without picking up the phone.
Pre-School / Daycare
Peace of Mind. Offer working parents an easy way to reach your daycare center or preschool during the workday. Send photos and scheduled messages to update parents while they are away from their child.
Medical
Simple questions about insurance or appointment requests cause undo pain for your staff and your patients. Reaching out to confirm appointments or scheduling a call for a doctor has never been easier.
College Recruiting
The best way to engage with a prospective college student is through text. Endless calls waste your staff’s valuable time. Drive more inbound requests for information by letting prospective students text your admissions department directly.
Tenants
Communicating with your tenants and prospects shouldn’t be hard. But the endless games of phone tag and the lost email chains can turn simple conversations into a big headache.
Event Venues
Everyone wants to know a guy when it comes to getting tickets. Imagine a fan saying, “Hey, I know a guy, let me text him.” The bottom line is that outbound calls are less and less effective, reach your fan base easily with personalized texts. Also perfect for guest relations during the event.
Home Services
Goodbye, Voicemail. Confirm homeowners are at home and ready for you to complete an installation or repair. Reach customers quickly instead of them ignoring a call from a number they don’t recognize.
Pet Care
Worry Free Trips. Send dog moms and dads updates and pictures while they’re out of town, giving them anxiety free travel with minimal interruptions. Communicate quickly and conveniently and stop the phone from ringing off the hook.
Catering
In the world of catering, responsiveness means everything. Use photos and video in our mobile app for quality control. Drive more business from your website with our Lead Gen tools.
Hospitality
You should be able to communicate directly and effectively when it comes to your guests. But if your customer service requires endless games of phone tag or lost email chains, you can make getting simple answers very complicated.
Insurance
In the world of on-line, self-service, you are no longer competing with just the agency down the street.
Golf Courses
Short staffed? Don’t let the phone dominate your day. You can handle 8 text conversations in the time it takes for someone to try to land on a tee-time or ask what’s on the menu.
Members & Associations
Managing communication with large groups has never been easier. There is a better way to communicate than email and voice mail.
Professional Services
Being professional does not mean you are forced to use old-school communication methods. Time is money and nothing connects you to your clients faster than Captivated. Say goodbye to unread emails, phone tag and voicemail.
Big Box / Retailers
84% of customers DESPISE calling retail stores. Why not let them text you the same way they connect to their family and friends.
A brief demo of our new feature, Text to Pay.
InsurAnts & Stats
Captivated is a new category of real-time communication for business. 5 years from now, texting a business will be commonplace and Captivated will be leading the way.
Captivated enables real-time conversations between businesses and customers via text – Communication so simple, your clients are already using it.
Who can you text using Captivated?
Captivated works for any type of audience by helping your business save time and improve customer relations.
Why Captivated?
The best way to reach someone quickly is via text. With Captivated, When a text comes in, it is easily transferred to an employee like a phone call. The benefit, no hold time and the contact is immediately engaged in the person that can help them.
- More Leads: Receive texts directly from your website or from any of your landline or toll-free numbers.
- Improved Efficiency: The average customer responds to an email in 90 minutes and a text in 90 seconds.
- More Familiarity: Communicate with customers in real-time the same way they would with family and friends.
- Greater Convenience: Americans prefer texting to phone calls 5 to 1 – so do your customers
- Better Engagement: Texting provides an engagement rate that is 6 times better than email.
- Increased Revenue: Greater customer engagement and retention equal more sales opportunities; and more sales opportunities and happier customers equal greater revenue.
