FAQs

How easy is it to get started with NTI?

Getting started with NTI is easy. We have a simple onboarding process that will get you up and running quickly. We can accommodate from immediate emergency failover and replacement services to phased projects over long terms.

What is the process for getting a quote from NTI?

Getting a quote from NTI is easy. Simply fill out our online form or contact us directly via telephone, text, chat or email. We will typically be able to provide you with a quote within 24 hours.

What are the payment terms for NTI?
NTI offers a variety of payment terms to fit your needs. We also offer financing options for qualified customers.
What kind of customer support does NTI offer?
We’ve got your back! Support is available, and updates and maintenance are part of the deal.

NTI offers a variety of customer support options, including online chat, phone support, and email support. We also have dedicated staff who are available to help you with any technical issues you may encounter.

What is the average turnaround time for NTI projects?
The average turnaround time for NTI projects is 2-4 weeks. However, this can vary depending on the complexity or urgency of the project. We have done immediate emergency connections to keep downtime to a minimum.
What is the NTI satisfaction guarantee?

NTI is committed to providing our customers with the highest level of satisfaction. We constantly work with industry peers to source the most reliable services.  We offer a 100% satisfaction guarantee on all of our products and services.

How does NTI handle customer feedback?
NTI values customer feedback, we are approachable and we care. We encourage our customers to provide us with feedback on their experience with us. We use this feedback to improve our products and services.
What is the NTI vision for the future?
NTI is committed to being the leading provider of telecom services in the region. We are constantly innovating and developing new products and services to meet the needs of our customers. We meet 2 times per year with colleagues in the same industry for a mindshare with best practices and new services evaluation. We will continue to choose the best of the best and deliver knowledgably to our customers.
What is a business telephone system?
Business phone systems are internet-based phone services that utilize Voice over Internet Protocol (VoIP) technology to connect callers. They offer greater flexibility and mobility compared to traditional landlines, enabling businesses to make calls from various devices, including iOS and Android smartphones. Additionally, VoIP phone systems provide advanced features like text messaging and voicemail transcription.
What happens if we want to switch away from the cloud-based system in the future?
If you ever decide to move away from our services, we’ll make the transition smooth. We know most of the pain is in the change. We will make sure we understand the reasons for the transition and offer solutions to satisfy your needs. If we truly cannot find a solution then we will help satisfy a smooth transition. No hidden costs or tricky maneuvers.
How secure is our data on a cloud-based system?
Your data’s safe and sound. We have robust security measures to keep everything locked up tight.

Our services security and privacy controls address a wide range of financial services regulations. Regulatory compliance with HIPAA, GDPR, FINRA, SEC, NASD, Sarbanes-Oxley and we have the documentation to support.

How reliable is the cloud-based system compared to our current setup?
Cloud systems are quite reliable. If your internet goes down, there are backup plans in place to ensure you’re still reachable.
Can the cloud system grow with our business?
Yes, these systems are flexible and can easily grow as your business does. Adding or removing lines, users and features is a breeze.
Will the new system work with our existing hardware and software?
The new system should work with most existing setups. Internet speed matters, so we can help you check that out. A reliable network is the foundation of good call quality. We test your network before ever making a conversion.
How long does it take to switch from our current system to a cloud-based one?
The switch usually doesn’t take long. Transferring phone numbers is part of the process, and we’ll guide you through it. The beauty of moving from a traditional system to cloud is that we can get the new system online and operational next to the existing. At time of cutover we just port the lines and remove the old phones with little to no downtime.
Will our employees need training to use the new system?
We provide training for your team. The system’s pretty user-friendly, but a little extra guidance never hurts. We provide in person and/or virtual live training and provide users guides for your future reference. We provide training for the lifetime of services you have with NTI.
Is a telephone connection on a VoIP system as good as a legacy copper land line?
Yes! Advances in fiber optics and new cable internet have made internet connections as good or better than traditional phone lines.
Will my new Cloud/VoIP telephone system work if my internet goes down?
Yes! All the call handling will still be performed by the cloud system and will route accordingly. Calls can still be made or received by the users mobile app. The caller will never know your internet is out. NTI will ensure that there is failover routing setup.

Discover the power of cutting-edge technology and personalized service with Normandeau Technologies, Inc. Contact us today at (954) 678-4744 or (413) 584-3131.

Contact

Phone

(954) 678-4744
(413) 584-3131

Email

info@ntilink.com

Address

1000 E Atlantic Blvd.
Suite 121
Pompano Beach, FL 33060
 

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