RingCentral Outbound CX – Engage Voice

Turn your contact center into a profit center

Sell, collect, and proactively support with dynamic outbound contact center and campaign management.

Make it easy for customers to get help anytime, from anywhere

Step up proactive outreach

Make the most out of every campaign with manual, preview, progressive, and predictive dialers.

Empower your agents

Increase productivity and deliver consistent experiences with flexible agent scripting.

Gain actionable insights

Improve operations with real-time and historical insights, plus comprehensive agent analytics.

Improve security and compliance

Reduce TCPA exposure and comply with DNC. Secure and scale communications with 99.99% uptime.

Outbound Dialers

Speed up lead generation

Reach leads and customers faster than competitors with campaign management.

Stay dialed-in

Make the most of every connection by using advanced list management features with preview, predictive, and proactive dialers.

Leverage call blending

Maximize productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.

Know who, when and whether to call

Scrub lists before loading into automated dialers. Do not call people outside authorized time windows, when pending payment is received, and avoid over dialing.

Agent Scripting

Create scripts quickly

Quickly build and update responses with our drag-and-drop scripting builder. No coding necessary.

Guide Conversations

Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.

Onboard new agents in minutes

Get new outbound call center agents up and running quickly by importing information from RingCentral MVP and script guidance.

Reduce effort

Share agent notes and disposition to help customers avoid repetition and agents to easily continue each conversation.

Analytics and Reports

Adapt operations in real-time

Run agile operations with real-time reports to improve agent and outbound call center performance.

Identify opportunities to grow

Spot opportunities with preformatted or custom historical reports or dashboards to make it easier for your agents and customers.

Low operational costs

Analyze trends and patterns with historical data to improve staffing and agent productivity.

Integrations

Get more context on every call

Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritize hot leads. Connect to any proprietary CRM, quality management, WEM, HR, or other back-end systems with our open APIs.

Capabilities that make a difference

Collaborate beyond contact center

Connect agents with experts across the company with RingCentral MVP to solve customer issues the first time.

Reduce TCPA risk

Separate your outbound environment or initiate calls manually. Scrub your lists to remove DNC registrants and mobile numbers.

Reduce operating costs

Get 4,000 free domestic minutes per user. Prevent down time and leverage usage reports to easily adapt your subscription.

Create better customer experiences every time

48%

Increase in customer satisfaction

53%

Increase in employee satisfaction

30%

Decrease in cost to serve

25%

Increase in average revenue per agent